Terms and Conditions

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 My Handy Chap – Terms and Conditions

1. Parties, Definitions and Interpretation

1.1. In these Terms and Conditions ("Terms"):

“I”, “Me”, “My” refers to My Handy Chap, the service provider.

“Client” or “Customer” refers to the person, company, or organisation commissioning the services.

“Contract” refers to the agreement formed between Me and the Client.

“Estimate” includes both estimates and quotations issued by Me.

“Works” refers to the services to be provided as described in the Estimate, quotation, or written communication between Me and the Customer.

“Additional Works” refers to any services not originally included in the Estimate or quotation.

References to "writing" include all electronic forms of communication, including email.

Words indicating any gender apply to all genders; singular includes plural and vice versa.

2. General Provisions

2.1. These Terms apply to all Estimates, orders, and authorisation of Works.

2.2. I reserve the right to decline work at My sole discretion.

2.3. These Terms take precedence over any terms submitted by the Customer unless otherwise agreed in writing or attached as a schedule to a signed contract.

2.4. If any part of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.

2.5. Authorisation of any Works shall be taken as acceptance of these Terms.

3. Estimates, Authorisation, and Pricing

3.1. Estimates and Authorisation

Estimates are valid for 30 days unless otherwise stated.

Unless explicitly marked as fixed, all Estimates are subject to change.

Each Estimate includes a breakdown of labour and materials where applicable.

A copy or link to these Terms will be provided alongside the Estimate.

Authorisation to proceed with Works or materials purchase confirms the Client’s acceptance of these Terms and forms a binding Contract.

3.2. Pricing Structure

Charges consist of labour, materials, and where applicable, travel costs.

All materials required for the Works are charged at cost and simply passed on to the Client, with no mark-up.

Material costs may fluctuate due to supplier pricing and delivery fees. Prices will be confirmed with the Client prior to purchase. Once agreed, the Client remains liable for reimbursement, even if the Works are later cancelled.

Labour is charged hourly (in half-hour increments with a two-hour minimum), or at half-day and full-day rates, in accordance with the published pricing. See Section 4.

For works outside a 10-mile radius of Exeter, travel is charged at 50p per mile.

Parking fees, tolls, congestion charges, and other unavoidable expenses are chargeable and will be communicated to the Client where possible.

3.3. Materials Collection

Where materials are delivered, the supplier's delivery fee is included.

Time spent collecting materials during Works or Additional Works will be charged at the applicable labour rate.

3.4. Invoicing for Extended Works

Where Works extend beyond one calendar week, invoices will be issued weekly for labour and costs incurred to date.

Payment of interim invoices is due in accordance with Section 6.

Failure to settle interim invoices may result in suspension of Works until payment is received.

4. Rates, Fixed Pricing, and Estimate Variations

4.1. Labour Rates

My current standard rates are published at:

 https://myhandychap.co.uk/pricing

These rates form part of these Terms and Conditions.

Rates in effect at the time of authorisation will apply unless otherwise agreed in writing.

4.2. Fixed Price Jobs

Fixed half-day and full-day rates offer a discounted rate and apply regardless of job duration.

Time beyond fixed periods is charged at standard hourly rates.

4.3. Estimate Variations

Estimates may change due to:

Changes in the scope of work

Fluctuations in material costs

Discovery of unforeseen conditions

 Requests for Additional Works

5. Deposits

5.1. Deposit Requirements

Labour estimates over £400: 25% deposit

Over £700: 35% deposit

Over £1,000: 50% deposit

5.2. Deposit Refunds

Deposits are refundable, less any incurred costs, if cancelled with a minimum of 72 hours’ notice.

See Section 7.1 for cancellations within 72 hours.

5.3. Deductible Costs

Deductions may include card or contactless payment processing fees.

6. Payment Terms

6.1. Materials Payment

Payment for materials may be required prior to commencement of Works.

Alternatively, materials may be invoiced weekly or upon completion, depending on the duration of the Works and supplier requirements.

All materials are charged at cost.

6.2. Labour Payment

Payment for labour (less deposits) is due on the day of completion unless otherwise agreed in writing.

6.2A. Interim Payments

For multi-day or multi-week projects, interim payments may be required in line with weekly invoicing under Section 3.4.

Continued provision of Works is conditional upon timely payment of interim invoices.

6.3. Accepted Payment Methods

Bank transfer

Card & contactless (via SumUp, including Apple Pay, Google Pay, Samsung Pay)

Cash

Online payment links

Cheques (subject to a £25 handling fee)

6.4. Late Payments

Interest may be charged at 8% above the Bank of England base rate.

Additional charges may apply for delayed payment or recovery costs.

7. Cancellations and Rescheduling

7.1. Cancellations – Customer Responsibility

More than 72 hours’ notice: No charge

Less than 72 hours: £50

Less than 48 hours: £100

Same-day: Full estimated cost

On-site cancellation: Full estimated cost + £50

Deposits will be deducted from any charges.

7.2. Rescheduling – Customer Responsibility

More than 72 hours’ notice: No charge

Less than 72 hours: £10

Less than 48 hours: £20

Same-day: 25% of Estimate

On-site reschedule: 50% of Estimate

7.3. Material Costs

The Client remains liable for the cost of any purchased or ordered materials, including non-returnable or bespoke items.

Where paid for, materials will remain the property of the Client unless otherwise agreed.

8. Guarantees and Warranties

8.1. Workmanship Guarantee

12-month warranty on workmanship and supplied materials.

Warranty is void if payment is not made in full or works are altered.

8.2. Exclusions

Client-supplied materials

Third-party installations

Pre-existing faults

Misuse or unauthorised alterations

Work undertaken against advice

9. Liability

Limited to direct damage caused by negligence.

No liability for indirect or consequential loss.

10. Force Majeure

No liability for delays caused by events beyond reasonable control.

Payment for completed Works remains due.

11. Jurisdiction

These Terms are governed by the laws of England and Wales.

12. Tools and Material Storage

12.1. Materials on Site

Client responsible for security of materials.

12.2. Tool Storage

Tools may be left on site by agreement and must not be used by the Client.